To provide better customer service, Roseville is replacing its 20-year-old utility billing system. Electric, water, sewer, and garbage customers will have new payment features and enhanced communication opportunities when it goes live November 13.
“It’s going to be a huge change for our clients in a positive way,” said Andrea Blomquist, Roseville’s utility billing manager. “They can see graphs of their utility usage, request service changes on their account, pay by text and make payment arrangements online. These services were not available with our previous system.”
One of the biggest features for customers is near real-time payments reflected in their accounts. A notable change for commercial customers is the reduction in utility scams, because customers can use the app to check account status in real-time.
The change in service will enrich the experience for all residential and commercial utility customers.
The development of this project has taken an enormous amount of work and time to bring it online.
“Employees from the Electric, Information Technology, Environmental Utilities, and Finance departments have spent the last two years working to get this perfect. They’ve put their blood, sweat, and tears into this project. It’s been a very large undertaking,” Andrea added.