You now have greater access and speed to help resolve your technology needs.
The Information Technology (IT) Department has enriched the IT Self-Service Portal, another tool designed to support your technology needs. New service requests are available, and self-help articles are frequently added for your review. It's all designed to help guide you through some of the most commonly asked questions.
Thank you to those that have utilized the capabilities it offers. New employees and those users that have not yet reset their password, a new password reset email will be sent out later on today (2/11).
Check out the image below for an overview of the IT Self Service Portal.
How to get started!
- Your user account is already created, but a password reset is needed. You will receive an email from [email protected] to finish resetting your Salesforce password. Please verify that the username displayed in the email is your email address and then click the link provided to set your password.
- After your password is reset, you can access the IT Self Service Portal by logging in to https://cityofrosevilleca.secure.force.com.
We encourage you to use the IT Self-Service portal as often as possible, but if you have any questions or comments, please feel free to reach out to IT Client Services. As always, we are available at 916-780-HELP (x4357) and [email protected].