It took almost three years to replace the City’s aging 20-year-old billing system. The project’s complexity required the dedicated work of the Electric, Information Technology, Environmental Utilities, and Finance departments.
“The customers that we’re talking to are very happy with the change,” said Billing Services Manager Andrea Blomquist. “We’ve had a lot of people reach out to us; they’re already signed up on the new website. We’re getting a lot of positive feedback.”
The project’s complexity employed the dedicated work of multiple teams. “They’ve put their blood, sweat, and tears into this project. It’s been a very large undertaking,” Blomquist added.
The new billing system address all City utilities.
The new Customer Information System (CIS) platform enhances the client’s ability to interact with their utility accounts. They can submit online payments, access usage data, and monitor near real-time postings to their accounts.
Overjoyed Finance workers embraced the new system, bidding a fond farewell to Banner, the old billing system.